Below are the common errors and warning that a user might encounter and a brief explanation as to why are they seeing this error, along with how to resolve it.

Incorrect Credentials

This is a very common warning and mainly it is due to an incorrect username or password. If you encounter this error please click the "Forgot Password", to reset your password.

If you do not receive a password reset email or the issue still persists, please contact support.

Inactive User

This warning is due to an inactive user. This means that the user that is trying to log in has been deactivated on the SalesIntel Account by the Administrator.

If you encounter this error, please contact support or reach out to your SalesIntel admin.

Chrome-only User

This error message is due to a Chrome-only user trying to log in to SalesIntel web app app.salesintel.io Chrome-only users can only log in via RevDriver Chrome Extension.

To learn more about RevDriver Chrome extension, please visit our RevDriver support section.

Account Access

This error normally shows up when a user tries to login and their account is not configured properly. If you encounter this error, please contact support

Hubspot Workflow Error

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User doesn't have access to HubSpot workflows. The add-to-workflow feature can be turned off at the SalesIntel account level if you don't subscribe to this feature in HubSpot or if no one on the account needs to add contacts to workflows. Otherwise, the user in question will need to be granted access to workflows to proceed.

this can be turned off at the account level in API Admin if they don't subscribe to this feature or if no one on the account needs to add contacts to workflows. Otherwise, they will need to grant him access to workflows if they want to keep the feature on