The Research on Demand turnaround time (or SLA) varies based on the amount of data requested. The below serves as a general guideline:
| Contact Range |
SLA |
| 0-5 | 2 hours |
|
6-20 |
6 hours |
| 21-50 |
1 day |
| 51-100 | 2 days |
| 101-250 | 3 days |
| 251-500 | 5 days |
| 501-750 | 6 days |
| 751-1000 | 8 days |
| 1001-2000 | 11 days |